Tuesday, February 12, 2008

Heights Auto Brokers, Billings, MT

I normally do not write things like this, I don't like to do things like this. It isn't my personality. But I am beyond irritated with this guy, and I'd like to warn others before they allow him to 'borrow' their belongings.


Why I am never going to work with the Heights Auto Brokers in Billings, Montana ever again:

The owner, Jason, was so sure that he could sell our vehicles. He did sell two things, a ol' beater 75 Chevy truck, for a little less than our asking price. We could live with that. And a Grand Am 1994 for $200. Blue book was somewhere around $1200, but oh well. These are the prices he says he got for them at least, no way to really know.

That's not the reason I will never be working with the Heights Auto Brokers in Billings, MT, ever again, though. It is because we provided him with a lock and cable to lock up the dirt bike we had for sale down there. After months of not selling it, we started noticing it wasn't even out on the lot. So I put it up for sale on craigslist.org. When someone contacted it because they wanted to buy it, we said sure, and called Jason to let us know that we needed to come pick it up. Jason informed us that it was in a garage or shed that he couldn't get to. There was no way to get it out. My husband promptly went down there and 'helped' him figure out a way that we could get OUR dirtbike out of the shed, where it was obviously not available for sale. If he had just told us that he didn't want to have the dirt bike on his lot any more, we would have picked it up the next day, but no, he chose not to do that.

But even that we could live with.

The thing we had an issue with was that Jason apparently had taken the lock home with him that we had provided to lock up the dirtbike. He assured us that he would bring it for us to pick up next time we were in Billings. I stopped by on my monthly run to get groceries, unbuckling and rebuckling my baby from her car seat in the middle of winter just to find that he
a. wasn't there
b. didn't have the lock

3 or 4 times.

I called. I called more. I talked to his secretary. Still no lock. It turns out he loaned it (NOT his lock, he never paid for this) to another customer who needed it to tie down an ATV or something. Never mind that Walmart is a few blocks away from where he works, or that Ace Hardware is nearly across the street, both of them having locks that are available for sale. No, he loaned out our lock, and now doesn't have it.

This was back in December when I started all this, now it's the middle of February and he does not pick up his phone, assures me that I just need to give him a few more days, and he will have the lock. I estimate that between stopping by the place of business and calling on the phone, I have spent over 3 hours trying to get this stupid lock.

Why is the lock so important, you ask? Because it's keyed the same as 3 other locks we own. And it's the principal. Someone who does not own something, should not be loaning it out because it's more convenient than buying his own.

Is Jason a nice guy? Sure he is. Is he someone I would trust with my belongings ever again? Absolutely not. Seeing that things we have for sale are boarded up and loaned out, is not good business.

And since I wrote this, I sent down an invoice for the lock. I asked for either the lock to be mailed up, or the invoice paid. He says he has the lock (heard this before) and to just swing by. I said no, mail it, we've already been by at least 4 times since we picked up the dirtbike over two months ago. He says I'm being demanding. I hung up on him.


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